Terms & Conditions
Please read these Terms & Conditions carefully before using the services, website, documents, proposals or other platforms of Worldwide Immersion. These Terms & Conditions contain important information regarding your rights and obligations when booking or using our travel and destination management services.
DEFINITIONS
In these Terms & Conditions:
“Worldwide Immersion”, “We”, “Our” or “Us” means [insert full legal entity name], having its registered office at [insert registered address], and operating under the brand name Worldwide Immersion.
“Client”, “Customer”, “Traveller”, “User”, “You” or “Your” means any individual, company, travel agent, tour operator or other entity purchasing, booking or using our services.
“Services” means destination management, travel planning, accommodation, transportation, sightseeing, tours, experiences, guides, activities, transfers, meals, events, MICE services and other travel-related services arranged by Worldwide Immersion.
“Service Provider” means any third-party supplier engaged to provide a component of the Services, including hotels, airlines, transport companies, restaurants, guides, activity providers, local operators and other suppliers.
These Terms & Conditions apply to all services provided by Worldwide Immersion unless otherwise agreed in writing.ACCEPTANCE OF TERMS
By making an enquiry, accepting a proposal, confirming a booking, making any payment or using our Services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
Where a separate written agreement, contract or specific booking condition has been provided and accepted by both parties, the terms of that agreement shall prevail to the extent of any inconsistency.
Worldwide Immersion reserves the right to amend these Terms & Conditions from time to time. Updated Terms & Conditions may be communicated to clients or published on our official website.ELIGIBILITY
The person making a booking must:
Be at least 18 years of age, unless otherwise permitted by applicable law.
Have the legal capacity and authority to enter into a binding agreement.
Provide accurate and complete information required for arranging the Services.
Where booking on behalf of a company, group or other travellers, have the authority to make the booking and accept these Terms & Conditions on their behalf.OUR ROLE AS A DESTINATION MANAGEMENT COMPANY
Worldwide Immersion acts as a destination management company and travel services coordinator.
We may arrange and coordinate services provided by independent third-party suppliers, including accommodation providers, transportation companies, guides, restaurants, airlines, activity operators and other local service providers.
While Worldwide Immersion takes reasonable care in selecting and coordinating service providers, the actual delivery of individual services remains the responsibility of the relevant Service Provider.
Worldwide Immersion does not own, operate or control every hotel, vehicle, restaurant, airline, activity or other third-party service included in an itinerary.TRAVEL PROPOSALS AND ITINERARIES
All itineraries, proposals, quotations and travel programmes provided by Worldwide Immersion are subject to availability.
An itinerary or proposal does not constitute a confirmed booking until Worldwide Immersion has received the required confirmation and payment or deposit.
Itineraries may be modified due to:
Availability of hotels or other services
Changes in transportation schedules
Weather or environmental conditions
Government regulations
Local conditions
Operational requirements
Supplier changes
Force Majeure circumstances
Worldwide Immersion will make reasonable efforts to provide alternatives of a comparable standard where changes become necessary.PRICES AND QUOTATIONS
All prices quoted by Worldwide Immersion are based on the information, services, dates, currency and number of travellers specified in the proposal.
Unless specifically stated otherwise, quotations may be subject to change until the booking is confirmed.
Prices may change as a result of:
Changes in supplier rates
Currency fluctuations
Government taxes or levies
Fuel surcharges
Changes in hotel or transportation tariffs
Changes in the number of travellers
Changes requested by the Client
Any additional services or changes requested after confirmation may incur additional charges.BOOKING CONFIRMATION
A booking shall be considered confirmed only after:
The Client has accepted the proposal or quotation;
Worldwide Immersion has received the required deposit or payment; and
Worldwide Immersion has confirmed the services in writing.
A booking confirmation or travel voucher may be issued once the relevant services have been confirmed.PAYMENT TERMS
Payment schedules will be specified in the applicable quotation or booking confirmation.
Unless otherwise agreed in writing, the Client shall make payments within the deadlines specified by Worldwide Immersion.
Worldwide Immersion reserves the right to cancel or release services if the required payment is not received within the stipulated period.
Any bank charges, transaction fees, currency conversion charges or other payment-related costs shall be borne by the Client unless otherwise agreed.TAXES AND GOVERNMENT CHARGES
The Client shall be responsible for applicable taxes, government charges, tourism levies, visa fees, airport taxes or other mandatory charges unless these are specifically included in the quotation.
Any new or increased tax, levy or government charge introduced after the quotation has been issued may be payable by the Client.CANCELLATION BY THE CLIENT
Cancellation requests must be made in writing.
Cancellation charges will depend on:
The date on which the cancellation is received;
The cancellation terms of the relevant Service Providers;
The nature of the booking;
Hotel and accommodation policies;
Transportation and activity cancellation conditions; and
Any non-refundable deposits or payments already made.
Specific cancellation terms applicable to a booking will be communicated in the relevant quotation or confirmation.
Certain services may be fully non-refundable once confirmed.CANCELLATION BY WORLDWIDE IMMERSION
Worldwide Immersion reserves the right to cancel or modify a booking where circumstances beyond its reasonable control prevent the Services from being delivered.
Where reasonably possible, Worldwide Immersion will offer an alternative arrangement or process an applicable refund, subject to amounts recovered from the relevant Service Providers.
Worldwide Immersion may also cancel a booking where:
Required payments have not been received;
Information provided by the Client is inaccurate or misleading;
A Service Provider is unable to provide the service;
Government restrictions prevent the travel arrangement;
Safety or operational considerations make the booking impractical; or
Force Majeure circumstances occur.REFUNDS
Where a refund is due, Worldwide Immersion will process the applicable refund after receiving the relevant amount from the concerned Service Provider, where applicable.
Refunds will be subject to the cancellation and refund conditions applicable to the booking.
Non-refundable deposits, service fees, bank charges and other non-recoverable amounts may be deducted from any refund.
Processing times may vary depending on the Service Provider and the method of payment.NO-SHOWS
If a traveller fails to arrive or participate in a confirmed service without prior written cancellation, the booking may be treated as a no-show.
No refund shall be due for services lost as a result of a no-show unless otherwise specified by the applicable Service Provider.ACCOMMODATION
Hotel accommodation is subject to the terms and conditions of the respective hotel.
Worldwide Immersion cannot guarantee specific rooms, views, adjoining rooms, early check-in, late check-out or other special requests unless expressly confirmed in writing.
Early check-in and late check-out are subject to availability and may incur additional charges.TRANSPORTATION
Transportation services are provided by independent transportation suppliers.
Vehicle type, seating capacity and operating conditions will be as specified in the confirmed itinerary.
Changes may occur due to traffic, road conditions, weather, local regulations, vehicle availability or other operational circumstances.
Worldwide Immersion shall not be responsible for delays caused by circumstances beyond its reasonable control.TRAVEL DOCUMENTS AND VISAS
It is the traveller's responsibility to ensure that they possess all required:
Passports;
Visas;
Transit visas;
Permits;
Vaccination certificates where applicable;
Travel insurance; and
Other documentation required for their journey.
Worldwide Immersion may provide general assistance or information regarding visa requirements where agreed, but the responsibility for obtaining the correct travel documents remains with the traveller.
Worldwide Immersion shall not be responsible for losses arising from visa refusal, visa delays, incorrect documentation, passport issues or failure to meet immigration requirements.TRAVEL INSURANCE
Worldwide Immersion strongly recommends that all travellers obtain comprehensive travel insurance covering, where appropriate:
Trip cancellation;
Medical expenses;
Emergency evacuation;
Baggage loss or delay;
Personal accident;
Travel interruption; and
Other unforeseen travel-related expenses.
Unless expressly agreed otherwise, Worldwide Immersion does not provide travel insurance.HEALTH, SAFETY AND SPECIAL REQUIREMENTS
Travellers are responsible for informing Worldwide Immersion in advance of any special requirements relevant to their travel arrangements, including dietary requirements, mobility considerations, allergies or other service requirements.
Worldwide Immersion will make reasonable efforts to communicate such requirements to the relevant Service Providers.
However, the availability and delivery of special arrangements remain subject to the capabilities and policies of the relevant Service Provider.
Travellers are responsible for ensuring that they are physically and otherwise capable of participating in activities included in their itinerary.ACTIVITIES AND EXPERIENCES
Certain experiences may involve inherent risks, including outdoor activities, wildlife experiences, adventure activities, water activities, trekking, hiking or other physical activities.
Travellers participate in such experiences at their own responsibility and must follow all safety instructions provided by the relevant operator, guide or Service Provider.
Worldwide Immersion shall not be responsible for injury, loss or damage arising from a traveller's failure to follow safety instructions or from risks inherent in the activity, except to the extent caused by Worldwide Immersion's proven negligence or as otherwise required by applicable law.SERVICE PROVIDER TERMS
Travellers agree to comply with the terms and conditions of all Service Providers used during their journey.
These may include hotel rules, airline conditions, transportation regulations, activity operator requirements, restaurant policies and local laws.
Where a Service Provider refuses or is unable to provide a service due to circumstances attributable to the traveller, Worldwide Immersion shall not be responsible for any resulting loss or expense.FORCE MAJEURE
Worldwide Immersion shall not be liable for failure, delay or modification of Services resulting from circumstances beyond its reasonable control.
Such circumstances may include, but are not limited to:
Natural disasters;
Severe weather;
Floods, earthquakes or other environmental events;
Epidemics or pandemics;
Government restrictions;
Political unrest;
Civil disturbances;
Strikes or labour disputes;
War or terrorism;
Transportation disruption;
Road closures;
Airline cancellations;
Supplier insolvency;
Operational or technical failures; or
Any other event beyond the reasonable control of Worldwide Immersion.
In such circumstances, Worldwide Immersion will make reasonable efforts to assist with alternative arrangements where possible.
Any refund shall be subject to amounts recoverable from the relevant Service Providers.LIMITATION OF LIABILITY
Worldwide Immersion shall not be liable for losses, damages, delays, injuries, cancellations, inconvenience or additional expenses arising from the acts, omissions or failures of independent Service Providers, except to the extent that such liability cannot lawfully be excluded.
Worldwide Immersion shall not be responsible for:
Delays or cancellations by airlines or transport providers;
Hotel service issues;
Loss or damage to personal belongings;
Baggage delays or loss;
Weather-related disruptions;
Government restrictions;
Visa or immigration issues;
Acts or omissions of independent suppliers; or
Events beyond the reasonable control of Worldwide Immersion.
Nothing in these Terms & Conditions shall exclude or limit liability that cannot legally be excluded or limited under applicable law.PERSONAL BELONGINGS
Travellers are responsible for the security of their passports, money, baggage, electronic devices, jewellery and other personal belongings.
Worldwide Immersion shall not be responsible for loss, theft or damage to personal belongings except where caused by its proven negligence or as otherwise required by law.INTELLECTUAL PROPERTY
All content, itineraries, proposals, photographs, text, designs, branding, logos, materials and other intellectual property created or provided by Worldwide Immersion remain the property of Worldwide Immersion or its respective licensors unless otherwise stated.
Such materials may not be reproduced, copied, distributed, modified, resold or commercially used without prior written permission.CONFIDENTIALITY
Worldwide Immersion and the Client agree to maintain the confidentiality of commercially sensitive or confidential information shared in connection with the Services.
Confidential information may be disclosed where required by law or where reasonably necessary to provide the agreed Services.DATA AND PRIVACY
Worldwide Immersion may collect and process personal information necessary to provide travel and destination management services.
Such information may include names, contact details, passport information, travel preferences and other information required for making reservations or delivering Services.
Worldwide Immersion shall process personal information in accordance with applicable privacy and data protection laws and its Privacy Policy.CLIENT RESPONSIBILITIES
The Client agrees to:
Provide accurate traveller information;
Make payments within the agreed timelines;
Follow applicable laws and regulations;
Comply with Service Provider rules;
Respect local customs and cultural practices;
Follow safety instructions;
Maintain valid travel documentation; and
Inform Worldwide Immersion promptly of any changes or issues affecting the booking.INDEMNIFICATION
The Client agrees to indemnify and hold Worldwide Immersion, its directors, employees, representatives, agents and affiliates harmless from claims, losses, damages, costs and expenses arising from:
A breach of these Terms & Conditions;
Incorrect information supplied by the Client;
The Client's unlawful conduct;
Damage caused by the Client to a Service Provider;
Failure to comply with Service Provider rules; or
Any claim arising from the Client's actions or omissions.THIRD-PARTY WEBSITES AND SERVICES
Worldwide Immersion may provide links or references to third-party websites, suppliers or services.
Such third-party websites and services are independently operated and Worldwide Immersion does not control their content, availability or policies.
Use of such third-party services is subject to the applicable third-party terms and conditions.GOVERNING LAW AND JURISDICTION
These Terms & Conditions shall be governed by the laws of India.
Any dispute arising from or relating to these Terms & Conditions or the Services provided by Worldwide Immersion shall, subject to applicable law, be subject to the jurisdiction of the competent courts of [insert city/state], India.SEVERABILITY
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to remain valid and enforceable.ENTIRE AGREEMENT
These Terms & Conditions, together with the applicable quotation, booking confirmation, itinerary and any written agreement between Worldwide Immersion and the Client, constitute the agreement between the parties regarding the Services.
Where a specific written agreement has been signed by both parties, that agreement shall prevail in the event of any inconsistency.NOTICES
All notices relating to bookings, cancellations, amendments or other matters under these Terms & Conditions should be communicated in writing through the official email address or communication channel provided by Worldwide Immersion.GRIEVANCES AND CUSTOMER SUPPORT
For any questions, concerns, complaints or grievances relating to the Services, the Client may contact Worldwide Immersion through:
Email: info@worldwideimmersion.com
We will make reasonable efforts to acknowledge and address complaints within an appropriate timeframe.ACCEPTANCE
By making a booking or accepting a proposal from Worldwide Immersion, the Client confirms that they have read, understood and accepted these Terms & Conditions and agree to be bound by them.
Worldwide Immersion Immersive Journeys. Exceptional Connections.
