Privacy Policy
Introduction
Worldwide Immersion (“Worldwide Immersion”, “we”, “us” or “our”) recognizes the importance of protecting the privacy and security of personal information entrusted to us by our customers, clients, travellers, users and website visitors.
This Privacy Policy, together with our Terms of Use and Payment Policy, describes how Worldwide Immersion collects, uses, stores, processes and shares personal information through its website, digital platforms, booking channels, offices, communication channels and other services provided by us (collectively, the “Platforms”).
By accessing or using our Platforms, registering with us, making an enquiry, booking a travel service or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
This Privacy Policy applies to all current and former users of our Platforms and services. It does not apply to websites, applications or services operated by third parties, even where links to such third-party websites may be available through our Platforms. Users are encouraged to review the privacy policies of such third parties separately.
This Privacy Policy is subject to applicable laws and regulations of India and may be updated from time to time.
1. Collection of Information
We collect information that is necessary to respond to enquiries, provide travel and destination management services, process bookings, facilitate travel arrangements, communicate with customers and improve our products and services.
Personal Information
Depending on the nature of the service requested, we may collect information including:
Name
Email address
Mobile and telephone number
Gender
Date of birth
Residential and postal address
City, state, country and PIN code
Passport and other travel document details
Nationality
Organisation or company details
Travel preferences and requirements
Emergency contact information
Other information voluntarily provided by you
Registration and Enquiry Information
When you register with Worldwide Immersion, submit an enquiry, request a proposal or communicate with us, we may collect information provided through enquiry forms, registration forms, booking forms, emails, telephone calls, messaging platforms or other communication channels.
Where applicable, we may also collect organisation details, professional information, GST details, PAN details and other information required for business or travel-related services.
Travel and Transaction Information
When you book or purchase travel-related services through us, we may collect information relating to:
Travel dates and destinations
Accommodation requirements
Flight, rail and transportation details
Traveller information
Previous or current booking information
Travel preferences
Special requests
Payment and transaction information
Information required by airlines, hotels, transport companies, embassies, immigration authorities and other service providers
Where you provide information about another traveller, you confirm that you have the authority or consent necessary to provide that information to us.
Visa and Travel Documentation
Where visa assistance, ticketing or other travel documentation services are requested, we may collect copies of passports, photographs, visa forms, financial documents, travel documents and other information required by the relevant embassy, consulate, airline, immigration authority or service provider.
Health and Special Assistance Information
Depending on the destination, travel arrangements or specific service requirements, we may require limited health or medical information where necessary to facilitate travel, special assistance, insurance requirements or compliance with applicable travel regulations.
Such information will be collected and processed only where necessary and in accordance with applicable law.
Payment Information
Where payments are made through our Platforms or payment partners, relevant payment and transaction information may be collected or processed.
Payment card information may be processed through authorised third-party payment gateways and payment service providers. Worldwide Immersion does not ordinarily retain complete payment card information unless required and permitted by applicable law.
Automatically Collected Information
When you access our website or digital Platforms, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Duration of visits
Referring websites
Website interaction information
General location information
Other technical information generated through use of our Platforms
This information may be used for website administration, analytics, security, performance improvement and personalised user experience.
2. Controller of Personal Information
Personal information collected through Worldwide Immersion Platforms will be controlled and processed by the relevant legal entity operating Worldwide Immersion and/or its authorised service providers.
Information may be stored on secure servers operated by Worldwide Immersion or trusted technology and hosting providers, including cloud service providers, as may be required from time to time.
3. Ways in Which We Collect Information
Direct Information
We may collect information directly from you when you:
Submit an enquiry
Register with us
Request a proposal
Make a booking
Complete a booking or registration form
Communicate with our team
Subscribe to newsletters or updates
Request visa or travel assistance
Provide documents for travel arrangements
Contact us by email, telephone, WhatsApp or other communication channels
Provide feedback, comments or reviews
Passive Information
We may use technologies such as cookies, analytics tools, pixels, web beacons and similar technologies to understand how visitors use our website and improve our digital services.
These technologies may help us analyse website traffic, understand user preferences, improve website functionality and provide relevant content.
Information from Third Parties
We may receive information from authorised third parties, including travel partners, service providers, affiliates, social media platforms, business partners and other organisations where legally permitted.
Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website usage, remember preferences and support relevant advertising or marketing activities.
You may adjust your browser settings to disable or restrict cookies. However, disabling cookies may affect certain features or functionality of our website.
4. Consent from Users
Where required by applicable law, Worldwide Immersion will obtain appropriate consent before collecting or processing personal information.
By submitting information through our website, enquiry forms, booking forms or other communication channels, and where applicable by accepting our Terms of Use, Payment Policy and Privacy Policy, you consent to the collection and processing of your information for the purposes described in this Privacy Policy.
Where processing is based on consent, you may withdraw your consent subject to applicable legal and contractual requirements.
5. Use of Your Information
Worldwide Immersion may use information collected from you for the following purposes:
Travel and Transactional Communications
To:
Process and confirm travel bookings
Arrange accommodation, transportation, guides, experiences and other services
Communicate booking confirmations
Provide itinerary and travel information
Notify you of changes or updates
Coordinate with travel suppliers and service providers
Respond to your requests and enquiries
Customer Service
We may use your information to respond to questions, complaints, requests, feedback, suggestions and other communications.
Improving Our Products and Services
Information may be used to understand traveller preferences, improve our itineraries and experiences, develop new products and improve the overall customer experience.
Business and Analytics
Where legally permitted, information may be used for internal business analysis, research, statistical analysis, service evaluation and business planning.
Marketing and Promotional Communications
Where permitted by law and subject to applicable consent requirements, we may communicate information about:
New destinations
Travel experiences
Special offers
Events
Promotions
Newsletters
New services
Exclusive travel opportunities
You may opt out of marketing communications at any time.
Security and Fraud Prevention
Information may be used to protect Worldwide Immersion, our customers, employees, partners and Platforms against fraud, misuse, unauthorised access and other security threats.
Legal and Regulatory Purposes
Information may be used or disclosed where required or permitted by applicable law, regulation, court order, government authority or legal process.
6. Rights of Users
Subject to applicable law, users may have rights regarding their personal information, including the right to:
Request access to personal information held by us
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permissible
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Request information in a structured and commonly used format, where applicable
Certain information may need to be retained where required for legal, regulatory, contractual, accounting, tax, dispute-resolution or legitimate business purposes.
Children's Privacy
Our services are not knowingly directed at children below the age permitted under applicable law.
We do not knowingly collect personal information from children without appropriate parental or guardian consent where such consent is legally required.
If a parent or legal guardian believes that a child has provided personal information to us without appropriate consent, they may contact us so that we can review and take appropriate action.
7. Eligibility to Use Our Platforms
Users accessing or using Worldwide Immersion Platforms must satisfy the applicable legal requirements for entering into a binding agreement and using our services.
Users must provide accurate and complete information and must not use our Platforms for unlawful or unauthorised purposes.
8. Sharing of Information
Worldwide Immersion may share information with third parties where necessary to provide the requested services or where permitted or required by law.
Travel Service Providers
Information may be shared with relevant suppliers and service providers, including:
Airlines
Hotels and resorts
Tour operators
Destination partners
Transport providers
Guides
Activity and experience providers
Rail and bus operators
Visa and immigration service providers
Travel insurance providers
Local representatives
Other suppliers necessary to fulfil your travel arrangements
Such information will generally be limited to what is reasonably required to provide the relevant service.
Payment and Technology Providers
Information may be shared with authorised payment gateways, technology providers, hosting providers, communication platforms, booking systems, analytics providers and other service providers supporting our operations.
Business Affiliates and Partners
Where appropriate and legally permitted, information may be shared with authorised business partners, affiliates and successors for the purposes described in this Privacy Policy.
Compliance with Law
We may disclose information where required to:
Comply with applicable law
Respond to a court order, legal notice or government request
Cooperate with law enforcement
Investigate fraud or security incidents
Protect the rights, property or safety of Worldwide Immersion, our customers or others
Meet regulatory, audit or compliance requirements
Except as described above or otherwise permitted by law, personal information will not be disclosed to unrelated third parties without appropriate consent.
9. Protection of Information
Worldwide Immersion takes reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of any passwords, login credentials or other account information associated with their use of our Platforms.
10. Withdrawal of Consent
Where processing is based on consent, users may withdraw their consent by contacting Worldwide Immersion through the contact details provided below.
Withdrawal of consent may affect our ability to provide certain services where the information is necessary to fulfil a booking, comply with legal requirements or perform a contractual obligation.
11. Third-Party Websites
Our Platforms may contain links to third-party websites, applications or services.
Worldwide Immersion does not control the privacy practices, security or content of such third-party platforms. Users are encouraged to review the privacy policies of third-party websites before providing them with personal information.
12. Grievance Redressal Mechanism
In accordance with applicable Indian laws and regulations, users may contact our designated grievance officer regarding questions, concerns or complaints relating to the processing of their personal information.
Grievance Officer: Anurag Mishra
Email: info@worldwideimmersion.com
Working Days: Monday to Friday
For general privacy-related enquiries:
Email: [Insert Privacy/General Email]
We will endeavour to address complaints and requests within the timelines prescribed under applicable law.
13. Disclaimer
Users are responsible for maintaining the confidentiality of their account credentials and for activities carried out through their accounts.
Worldwide Immersion will make reasonable efforts to protect personal information but shall not be responsible for unauthorised access or disclosure resulting from circumstances beyond its reasonable control.
The disclaimers and limitations contained in our Terms of Use and Payment Policy shall also apply where relevant.
14. Jurisdiction
If you choose to access or use the Worldwide Immersion Platforms, your use of the Platforms and any dispute relating to privacy shall be subject to this Privacy Policy and applicable terms and conditions.
Any disputes arising in relation to this Privacy Policy shall be subject to the applicable laws of India and the jurisdiction of the competent courts in [Insert City, India].
15. Applicable Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws and regulations of India, including applicable provisions relating to information technology, digital privacy and data protection, as amended or replaced from time to time.
16. Updates to This Policy
Worldwide Immersion may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or regulatory requirements.
The updated version will be published on our website with the revised effective or updated date.
Last Updated: 17.08.2026
Users are encouraged to periodically review this Privacy Policy to remain informed about how we collect, use and protect personal information.
